Toppan established a Basic Stance and Guidelines on Product Safety Management in July 1995 in preparation for the enforcement of the Product Liability (PL) Law. These were reviewed in accordance with the revisions to the Consumer Product Safety Law in May 2007 and measures have been taken to implement them thoroughly.
We will continue to further promote activities related to product safety management as part of the internal control system.
I. Basic Stance on Product Safety Management
We promote product safety management throughout the Group by securing safety and improving the quality of our products based on the Basic Principles of Conduct Guidelines and the principles of corporate social responsibility as a protector of user safety and health.
II. Guidelines on Product Safety Management
Toppan and the Group companies promote the following initiatives in conformity with the Product Liability (PL) Law, the Consumer Product Safety Law, and other related laws and regulations as part of a complete system for internal control based on the Basic Stance on Product Safety Management.
1. Structure to secure product safety
| (1) | All departments of Toppan and the Group companies recognize the importance of product safety and implement product safety management according to their own roles. |
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| (2) | As a foundation, we continuously improve our quality management and assurance practices using management techniques such as total productive maintenance (TPM) and ISO, and cooperate with clients and suppliers in preventing product-related accidents. |
| (3) | We continuously strive to improve product safety by identifying and evaluating risks of use (including improper use) prior to the manufacture or importation of a given product and by incorporating the results of our risk evaluations in the design and manufacture of that product (including parts) and in formulating product safety measures such as the attachment of warning labels. |
| (4) | We effectively and efficiently manage product safety by grasping actual conditions at raw material and parts suppliers from a quality management perspective, by establishing mutual information-sharing systems on product specifications with those suppliers, and by formulating and specifying rules, regulations, and procedure manuals on product safety standards and responses to product-related accidents and complaints. |
| (5) | The Manufacturing Management Division at the head office administrates our product safety management based on the Rules on Risk Management by collecting and disseminating related information and by formulating and facilitating company-wide measures in cooperation with relevant divisions of the head office. The quality management department within each division is primarily responsible for safety measures for each product. The head office and divisions coordinate their efforts and share information to take consistent measures throughout the production and marketing cycle, from the procurement of raw materials and parts to design, manufacturing, and sales. |
| (6) | Should a critical product-related accident or problem occur, we immediately set up an emergency headquarters based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind. |
| (7) | We strive to ensure compliance with laws and regulations by providing education on the Product Liability (PL) Law, the Consumer Product Safety Law, and other legislative and in-house rules and regulations on product safety. |
2. Information collection and provision and actual measures for a product-related accident or problem
| (1) | As for the collected information on a product-related accident or problem (such as a defect, malfunction, complaint, or accident caused by similar products) from users (consumers and other persons who actually use the product) or concerned parties (including clients and suppliers), the relevant departments of the head office divisions and company divisions immediately report the information to the Manufacturing Management Division of the head office, the division responsible for consolidating the information across the company. | |||||||||||
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| (2) | Should a product-related accident or problem occur, we examine the need for the following actions based on the Rules on Risk Management and immediately implement them if required. In reporting or disclosing information outside the company, we work in cooperation with the client who sells the product commercially. | |||||||||||
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| (3) | The Information and Publicity Division of the head office sincerely responds to opinions and complaints from users and clients with a strong commitment to user protection. |
3.Product recalls
| (1) | Should a product-related accident or problem occur and the product must be recalled, we immediately take measures to secure the safety of users in coordination with the client who sells the product commercially, as required by the principles of corporate social responsibility. |
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| (2) | When we manufacture, sell, or import an end product, the departments handling the product prepare the product recall procedures for a product-related accident or problem. |
4.Other measures
| (1) | We carry out regular internal audits to verify the effectiveness of each measure for product safety management, and review our product safety management structure as needed. |
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| (2) | We proactively and sincerely cooperate with the product safety management activities carried out by our clients. |
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